PRINCIPAL ACCOUNTABILITIES:
- Manage and responsible to drive the revenue target for the outlet.
- Manage the resource efficiency to meet the targeted customer delivery, engagement and satisfaction rate.
- Manage quality delivery and ensure consistency in service standard.
- Provide leadership and drive development of team and individual in order to be able to attract, motivate and retain employees with the objective to enhance employee readiness in meeting the expected performance level.
- Responsible to manage and execute all companywide policies and procedure in meeting its objectives.
- Manage and responsible for the overall maintenance and cleanliness of the outlet in accordance to the HACCP standards.
- Cultivate and drive embracement of the company’s values and culture at outlet level.
- Oversee restaurant administrative requirements including cash handling, completion of guest liability, property casualty, staff issues, and governmental compliance.
- To be aware of all statutory regulations affecting safety and ensure that any safety hazard is rectified.
- Ensure all safety and security systems and procedures are followed to ensure health & safety of employees and customers.To ensure maximum security in all areas under your control.
- To liaise with customers regarding special functions.
- To ensure that restaurant and VIP rooms area clean and well maintained, that table appointments, including flower arrangement are impeccable.
- To ensure that once a booking is confirmed, all details and requirements are notes, using a check list so that nothing is forgotten.
- To be fully aware of trends in the industry and make suggestions for improvement of the restaurant operations.
- Coordinating the entire operation of the restaurant during scheduled shifted.
- To ensure that duty rosters are complied, making certain that adequate numbers of experienced permanent and casual waiting staff will be on duty.
- To ensure that each staff member has a meaningful job description and know what is expected of him/her.
- To maintain high standards of morale and personal appearance of all staff.
- To maintain a high degree of interest in self-development. Displaying this by making suggestions for realistic improvement.
- To ensure that attendance registers are kept daily and that any absenteeism is reported to Human Resource Department without delay.
- To ensure that hygiene standards comply with the company and statutory requirements.
- As a team leader and always work as a team.
HYGIENE / SANITATION / UNIFORMS :
- To ensure that all staffs are correctly and smartly at all times.
- Ensuring that all staff adhere to the company’s uniform standards.
STAFFING :
- To recruit, interview and manager subordinates complying with company and statutory procedures.
- To ensure that fair discipline is effected.
- To investigate and action the causes of staff grievances.
- To ensure fair and equitable discipline, yet complying with company and statutory procedures.
- Responsible and ensuring that all employees of the Company are aware of the problem of sexual harassment and their responsibilities with respect to preventing sexual harassment.
- To ensure that the most suitably qualified person is appointed in the event of a vacancy – wherever possible this should be an internal promotion.
- To hold regular job evaluation / performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is effected.
- To hold regular On-the-job Training sessions to ensure that staff can perform their duties correctly.
- To attend training courses as required, such as HACCP courses (Kursus Pengendali Makanan, Awareness Training Program, Internal Audit Training) and others training courses as required.
- To hold regular meetings with all Heads of Department. To ensure that manning levels are correct and these are not exceeded without permission.
- To ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
FIRE SAFETY & SECURITY PROCEDURE :- To be aware of all statutory regulations affecting safety and ensure that any safety hazard is rectified.
- Ensure all safety and security systems and procedures are followed to ensure health & safety of employees and customers.
- To ensure the regular fire drills are held, evacuation procedures understood and effected.