PRINCIPAL ACCOUNTABILITIES:
- Responsible for
order taking and suggesting complementing food items to enhance the customer’s
dining experience.
- Supervise a
section of service staff and assist servers in service whenever required.
- Responsible for
providing feedback on the presentation of food & beverage served to
customer.
- Ensure the
cleanliness of the assigned section of the restaurant including the service
stations within the area.
- Responsible for
ensuring all table settings, table alignments, chairs, music, air con and
overall ambient of the section is set to the specified standard.
- Ensure all
opening & closing duties are done by the service staff before the peak
period starts.
- Ensure that
customers are correctly billed and all procedures on bill presentation and
receiving of payment from the customers are done according to the established
procedures.
- Prepare and
review all related administrative task necessary for training and evaluating of
staff members.
- Keep the Manager
informed of any food delay, complaints or customer feedback.
- Conduct
on-the-job training to ensure subordinates are able to perform their duties
effectively.
- Attend weekly
section meeting.
- Ensure that the
uniform of all subordinates in the section is well kept and personal hygiene is
maintained at all times.
- Responsible for
ensuring all tables within the section are properly set once the guest leaves.
- Follow strictly
the service sequence of the restaurant.
- Have good
product knowledge and be well versed with all the food and beverage items served
at the restaurant.
- Able to
professionally greet and thank all guests who patronize the restaurant.
- Proficient in
handling all operational equipment and preventing any mishandling or breakages.
- Responsible for
ensuring all weekly cleaning duties in the section are carried out by the
assigned staff.
- Be knowledgeable
of basic fire safety and security procedures in the restaurant.